Developing wellbeing at work requires a strategic approach and the right partners. Auntie supports M-Files by providing flexible and accessible services that address current work and life challenges. These services support the mental wellbeing, self-development and leadership of both employees and managers.
In an international environment, the multilingual nature of the hours allows the accessibility of wellbeing services to all employees of the company, regardless of location. In addition, anonymous data from the Auntie service helps to monitor and improve the effectiveness of the service. According to M-Files, the partnership with Auntie has enabled a much lower threshold of support for a variety of work and life management issues.
Wellbeing at work as part of M-Files' operations
M-Files is an international technology company that develops and sells information management software. It is a leading knowledge work automation platform operating in over 100 countries with more than 500 employees. At M-Files, workplace wellbeing is an integral part of the company’s overall operations. The continuous development of employee wellbeing and personnel is considered a strategic investment and is embedded throughout the organization.
Nea Suvinen, P&C Business Partner at M-Files, emphasises that work performance management and support for managers are key themes for them. M-Files wants to ensure that its staff are well and that the team leads are able to support their teams in the best possible way, while also looking after their own wellbeing. To this end, Auntie and M-Files' occupational health partner work together seamlessly to support the entire company's staff. "The cooperation between occupational health and Auntie is excellent. We have received praise from occupational health for referring people from Auntie to occupational health when necessary," Nea continues.
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Auntie service as part of the HR strategic annual plan at M-Files
Auntie is a key partner in the development of workplace wellbeing at M-Files. Nea especially appreciates Auntie’s customer-centric approach and its ability to stay in tune with the most relevant themes in employee wellbeing. Auntie actively listens to the needs of its clients and is highly aware of the kinds of support companies are currently seeking.
As an example, she highlights the newer Auntie packages designed to support self-development for both employees and team leaders. These have been well received at M-Files, and have provided, for instance, managers with concrete tools to support their daily work.
The collaboration between M-Files and Auntie has continued for several years, during which the operational environment has changed multiple times. In today’s fast-paced work culture, it is crucial that employees are able to manage and adapt to change as smoothly as possible. Auntie’s services have provided support throughout these transitions, and the feedback from employees has been overwhelmingly positive.
“Auntie is perceived as very approachable when someone wants to work on personal development or seek support for wellbeing and the everyday chaos—without a high threshold. Our employees see Auntie as extremely valuable and appreciate the support they receive for various areas of life,” says Nea.
The M-Files team also values Auntie’s wide selection of available languages, as the service covers most major languages, enabling many employees to access support in their native language. Providing wellbeing services in an international company is not always easy, but with Auntie, M-Files is able to offer needed support to its European staff.
Nea explains that Auntie’s contact persons have also supported M-Files employees by acting as a sounding board and helping to find the right solutions tailored to their specific needs. The ready-made materials offered by Auntie have helped employees adopt the service as their own and have also supported the HR team in communicating timely wellbeing themes to the staff.
For example, Auntie’s mini-webinars have been very popular and are organized quarterly for M-Files’ entire European workforce. “They are highly valued both for increasing knowledge and for strengthening a sense of community,” Nea says. The recordings also allow for flexible viewing afterward. The mini-webinars are just one example of how Auntie’s services have been integrated into the company’s wellbeing strategy and everyday life.
Future prospects
Nea shares that the collaboration with Auntie has been a strategically important decision, and the versatility of the service has made it possible to support wellbeing in a more comprehensive way. “Close and well-functioning cooperation helps ensure that Auntie is deeply integrated into our operations and reaches our people effectively. Auntie’s role is especially significant in supporting different target groups—for example, in leadership development and in supporting managers.”
"Together, we will continue to reflect on what matters most to us and how Auntie can best support us in achieving those goals. The collaboration is smooth and straightforward. With Auntie’s support, we are able to focus on key areas for development as well as challenges specific to our industry."
Nea encourages companies to take a proactive approach to maintaining and developing workplace wellbeing. Regarding Auntie, she recommends actively communicating to employees just how diverse and comprehensive the service truly is.
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