Frequently asked questions

Here you can find answers to the frequently asked questions by decision makers in the organisation considering offering Auntie to their employees. If you still are wondering about something, send your question to info@auntie.io. HR decision maker: You can also contact us directly, book an online meeting or send a message.
Auntie - FAQ

Frequently asked questions by organisations

What type of organisations is Auntie suitable for?

Auntie is suitable for any organisations, regardless of industry. Auntie is a service that promotes mental well-being at work. The service is intended for organisations that consider the mental well-being of their personnel important. Auntie is a service that organisations offer to their employees.

What does Auntie cost?

You can check out our Pricing page to begin with. We are happy to tell you more, but we guarantee that Auntie is far less expensive than absences due to illness! Contact us to learn more.

How does Auntie work?

Please read more on our How does Auntie work page, but in short, when an organisation has signed a contract with Auntie, Auntie organises an info session for the personnel and people can register to the service online, according to the organisation’s pre-defined practises. When a person has registered, they will receive an email invitation to a preliminary survey. On the basis of the survey responses, a suitable professional is selected for them. The professional will contact the person within three working days and they agree on the video session schedule. As a rule, 45-minute video sessions take place once a week for five weeks.

Who are Auntie Professionals?

All Auntie Professionals are trained mental well-being professionals: psychologists, brief therapists and solution-focused therapists.

How are those people who would benefit from Auntie the most directed to the service?

Best practises have been frequent communication to the employees and that the team leaders and HR people have taken Auntie themselves and can tell about it to the employees. Keeping the entry to the service as accessible as possible – i.e. Auntie can be used without the specific permission from the manager or HR – lowers the threshold significantly.

How does Auntie differ from occupational health care services?

Auntie is a well-being service. It is intended for preventing challenges in coping and mental well-being, i.e. preventing everyday challenges from escalating into crises. Auntie has a coaching and solution-oriented approach. Using Auntie services will not be entered into any national health registry.

How much work does Auntie create for HR?

A moderate amount. At first, HR and communications personnel are needed to spread the Auntie message among managers and employees. We warmly recommend that HR personnel themselves take Auntie sessions so that they are able to speak about them with those who would benefit most from Auntie.

What will the employer get to know about the people who have used the Auntie service?

All discussions that take place during the meetings are strictly confidential, no information about their contents is ever revealed to the employer. In some organizations, where the threshold is kept as low as possible, allowing the employer to know regularly the number of users as well as the issues presented in the summary reports, such as possible anonymous feedback to the employer. In some organizations, the employee’s unit becomes known to the employer, in others also the name. The latter has been found to raise the threshold clearly, so Auntie urges it to be avoided where possible. Before registering, a person is always told what policy their employer has.

Frequently asked questions by individuals

Who is Auntie for?

Auntie is a service for those who want to invest in their mental well-being before challenges turn into crises. Auntie is a service that organisations offer to their employees.

How many meetings does a package consist of?

Each Auntie package consists of five 45-minute video meetings with an Auntie Professional. Some organisations may offer a few discretionary additional packages.

How can I become a client of Auntie?

Please ask your HR-department or your manager if your employer offers Auntie services to the employees.

What information related to the use of Auntie will be disclosed to the employer?

All sessions are 100 % confidential. Some organisations offer Auntie with full anonymity, while other organisations let the employer know the units and/or names of the service users. Some, though very few, organisations require an approval from the manager or HR.

Who will be my Auntie Professional?

All Auntie Professionals are trained mental well-being professionals: psychologists, brief therapists and solution-focused therapists.

Auntie will select the professional suitable for you based on your choice of package and/or the answers to the preliminary survey.

Which languages do the Auntie professionals speak?

Auntie Professionals speak:

  • Finnish
  • English
  • Swedish
  • German
  • Russian
  • Italian
  • Estonian
  • Spanish
  • Norwegian
  • Portuguese
  • Danish
  • Dutch
  • French
  • Polish
  • Romanian
  • Serbian
  • Urdu
  • Greek
  • Frisian
  • Hindi
  • Latvian
  • Slovak
  • Croatian
  • Turkish
  • Bosnian
  • Japanese
  • Hungarian
  • Ukrainian
Can I change my Auntie professional even if the package is already ongoing?

On some rare occasions, the match between the client and the Auntie Professional is not ideal. In such cases, you can contact Auntie and we will find you another professional.

My employer does not offer Auntie services, what can I do?

Please contact us and we will do our best that Auntie will be available to your organisations employees in the future.

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