Auntie End Users Terms of Service
Auntie End User Terms of Service
Auntie Solutions Ltd.
Last updated: February 2026
These terms of service replace all previous versions of these terms of service.
Please read this policy carefully before using our services.
These Terms of Service (“Terms”) apply to all end users (“you”, “user”) who use Auntie services such as wellbeing sessions and related digital solutions.
1. Who we are
Auntie Solutions Oy (“Auntie”, “we”, “us”) is a Finnish company providing preventive mental wellbeing services and related digital solutions.
Business ID: 2734094-5
Address: Siltasaarenkatu 12 C, 00530 Helsinki, Finland
Email: info@auntie.fi / dpo@auntie.fi
Business ID: 2734094-5
Address: Siltasaarenkatu 12 C, 00530 Helsinki, Finland
Email: info@auntie.fi / dpo@auntie.fi
2. Acceptance of Terms
By accessing or using Auntie’s services, you agree to be bound by these Terms and any additional conditions referenced herein. If you do not agree, you must not use the service.
3. Service Description
Auntie provides preventive mental wellbeing services through digital platforms. Services include wellbeing session packages, exercises, materials, and professional guidance. Auntie may update or modify the services to improve functionality or comply with regulations.
4. Eligibility
You must be at least 18 years old or have legal capacity under applicable law to use the service. If your access is provided by your employer, you confirm that you are authorized to participate under that agreement.
5. User Account
To use certain features, you may need to create a personal account. You agree to provide accurate and up-to-date information, keep your credentials secure, and notify Auntie immediately of any unauthorized use. You are responsible for all activity under your account.
6. Use of the Service
You agree to use the service only for its intended wellbeing purposes and in accordance with these Terms and applicable law. You must not:
- share or disclose session content publicly;
- use the service for unlawful, harmful, or abusive purposes;
- interfere with system security or performance; or
- impersonate others or misuse access credentials.
- share or disclose session content publicly;
- use the service for unlawful, harmful, or abusive purposes;
- interfere with system security or performance; or
- impersonate others or misuse access credentials.
7. Service Access and Availability
Auntie strives to provide continuous access to the service but cannot guarantee uninterrupted or error-free operation. We may temporarily suspend access for maintenance, security, or operational reasons.
8. Payments and Billing
If your access is provided through your employer or another organization, billing is handled between Auntie and that organization. If you purchase services directly, applicable pricing and payment terms will be displayed at checkout. All fees are non-refundable except where required by law.
If you purchase Auntie services directly as a private consumer (not via your employer), you have a statutory right to withdraw from the purchase within fourteen (14) days, provided the service has not yet begun
If you purchase Auntie services directly as a private consumer (not via your employer), you have a statutory right to withdraw from the purchase within fourteen (14) days, provided the service has not yet begun
9. Intellectual Property
All content, trademarks, and materials within Auntie services are owned by Auntie or its licensors. You are granted a limited, non-exclusive, non-transferable right to use such materials solely for personal wellbeing purposes. Reproduction or redistribution is prohibited without written permission.
10. Confidentiality
All information accessed or shared in connection with the services is confidential and may be used only for the purposes of providing the services, unless disclosure is required by law or permitted under these Terms.
11. Data Protection
Auntie processes personal data in accordance with applicable data protection laws and its applicable Privacy Policy. The Privacy Policy explains what personal data is processed, for which purposes, on what legal basis, and what rights data subjects have under data protection law.
12. Third-Party Services
Auntie may use trusted third-party service providers to support the delivery, operation, or maintenance of the services. All such providers act only on Auntie’s documented instructions and are bound by written data-processing agreements and confidentiality obligations, as required by applicable data protection law.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Auntie is not liable for indirect, incidental, or consequential damages arising from the use of or inability to use the services. Nothing in these Terms limits liability for intentional misconduct or mandatory statutory obligations.
14. Termination
You may stop using the service at any time. Auntie may suspend or terminate your account if you breach these Terms or misuse the service. Upon termination, your right to access the service ends immediately.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of Finland, excluding its conflict-of-law rules. Any disputes shall be settled primarily through negotiation; if unresolved, they shall be brought before the District Court of Helsinki, Finland.
16. Changes to Terms
We may update these Terms to reflect changes in our services or legal obligations. Updated versions will be published on auntie.io/legal. Material changes will be notified in advance through the service or by email.
17. Contact
Auntie Solutions Oy
Siltasaarenkatu 12 C, 00530 Helsinki, Finland
Email: info@auntie.fi / dpo@auntie.fi
Website: auntie.io
Siltasaarenkatu 12 C, 00530 Helsinki, Finland
Email: info@auntie.fi / dpo@auntie.fi
Website: auntie.io