Auntie End Users Terms of Service

Auntie End User Terms of Service

Auntie Solutions Ltd. 

Last update: These terms of service were published on 15.05.2022.
These terms of service replace all previous versions of these terms of service.
Please read this policy carefully before using our services.

1 GENERAL 

These terms of service (hereinafter “terms”) shall apply to the use of service
(“service”) provided by Auntie Solutions Ltd., business ID 2734094-5, and its group companies (“Auntie”, “we” or “us”) to the person who registers as an user of the service or otherwise uses Auntie’s service (“user” or “you”).
The service is maintained by Auntie. By using Auntie’s service(s), you agree to these terms as they apply. These terms apply to all use of the service.
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We reserve the right, at any time and for any reason, to make changes to the service.

We reserve the right, at its sole discretion and at any time, to make changes to these terms and to our other policies. If the changes to these terms are regarded as substantial, we will notify you and post the planned changes on our website before they take effect. Minor changes to the terms will be posted directly on our website. If you do not agree to the new terms, you should quit using our service before the new terms take effect. If you continue to use the service after the changes have taken effect, you will accept the changes.

You, as the user of the service, are subject to these terms. Please read them through carefully and make sure you review them regularly for changes.

2 AUNTIE SERVICE INFORMATION

You are responsible for all your actions as the user of the service. You are responsible for the information you provide to us, as well as for the accuracy of the information you provide. You agree to use the service in accordance with these terms and any relevant legislation, and remain solely responsible for all information you submit to the service. You are also responsible for ensuring that any information you share with us does not violate another persons’ privacy or other rights.

We may use the information you provide to notify you of any relevant service matters via email or other electronic means.

3 ACCOUNT SUSPENSION OR DELETION 

If we observe that you breach these terms or other relevant policies or legislation, we may, at our sole discretion, suspend or delete your account with immediate effect. In such a case we will notify you of the suspension or deletion, and we may, at our own discretion, disclose the grounds for the account suspension or deletion.

If we suspend or delete your account, we reserve the right to not reactivate it or fetch any data relating to the account. We may also restrict your right to create a new, separate account, or the right to use and access our services in the future. In the case of account suspension, if you provide evidence that we deem sufficient to prove you did not breach these terms or other relevant policies or legislation, we may reactivate your account.

4 INTERNET CONNECTION AND ACCESS DEVICE

Our service requires a stable internet connection to operate. You are responsible for obtaining reliable and stable internet connection and access devices. Auntie shall not be responsible for the usability or maintenance of your internet connection, access device or use of the Internet.

5 INTELLECTUAL PROPERTY RIGHTS

You do not have the right to sell or otherwise transfer the right to use Auntie Service.

Any related intellectual property rights, publications and documentation, as well as any changes made to them by us, belong to us.

Any commercial use of the material from the service without the express written consent of Auntie is prohibited. All content on this service is protected by copyright, trademark, patent and other intellectual property laws. The material on this service, unless otherwise stated, is owned by Auntie. Trademark, copyright, and other intellectual property rights on the service must be respected. You can use the documents delivered to you for private use. Reproducing, duplicating, publishing, downloading, sending, transferring, or distributing other material or information related to the service for other than personal private use is prohibited without Auntie's prior written permission.

6 REVERSE ENGINEERING

You may not reverse engineer, decompile, disassemble or modify the whole or
any part of our service.

7 USER GENERATED CONTENT AND USER FEEDBACK

”User-generated content” refers to content you create or upload to the service. By using such features on the service, you directly create content you are solely responsible and liable as a user. Auntie has the right to remove some or all of the user generated content if it is in violation of applicable law in whole or in part, or if it can be considered in any other way to cause harm to Auntie. In the event of such misconduct, we shall also have the right to take any further action required to prevent misuse.

We ask for voluntary feedback on our service. If you, at your sole discretion, decide to provide us feedback, comments, ideas, or any input regarding the service (hereinafter “feedback”), we may use such feedback for any purpose – including but not limited to service development, improvement and modification without any compensation. You grant Auntie a non-exclusive, transferrable, irrevocable, royalty-free, and worldwide license to commercialize your feedback separately or as part of any Auntie service or products.

8 SERVICE AVAILABILITY AND NO WARRANTY

Auntie strives to ensure the high quality and availability of its service. The service may be temporarily unavailable and we reserve the right, at any time and for any reason, to suspend or change the content of the service on the service without separate notification to users. Auntie also reserves the right to block access to the service for some users, including registered users. Auntie reserves the right to modify, add or remove material from the service in its own discretion, in whole or in part at any time.

Auntie makes no warranties regarding the operation or availability of the service or the accuracy of the content on the service and provides the service ‘as is’. However, we will strive to post a notice, whenever feasible, to inform users of any current unavailability.

9 PERSONAL DATA

Retaining your privacy is important to us and we take the protection of all our users’ personal data (as stated in our privacy policy) seriously. We will only process personal data in accordance with applicable law and will, if necessary, ask your consent for the processing of personal data.

Further information on how we process personal data and your rights to inspect,
modify or delete your personal data is available in our privacy policy at https://auntie.io/auntie-legal-terms-hub. By using the service you acknowledge that you have read and understood the contents of our privacy policy.

10 DATA SECURITY

We will take all reasonable steps to protect your personal information. However, we cannot guarantee the security of the information you provide while it is in transit over the Internet.

Any deliberate misuse of the service by targeting it with malware, or any other malicious or technologically damaging content is prohibited.

Unauthorized access and any unauthorized attempt to access the service or its servers, computers or other information systems is prohibited. Targeting the service with denial of service or distributed denial of service attacks is prohibited.

Auntie shall not be liable for any direct or indirect loss or damage resulting from denial of service attacks, malware, or any other malicious or technologically damaging content.
Auntie is actively seeking to prevent and mitigate loss and damage from said security threats by safeguarding service with data security and data protection controls.
We are not responsible for the way you store or handle your passwords, nor for any losses or damages that might arise from your failures to protect your passwords. If you suspect misuse of your password or if you have lost your password, you are obliged to notify Auntie immediately.

11 LINKS TO THIRD PARTY SERVICE

Auntie may provide links to external services on its service to provide additional optional reading or exercises. If you use these links, you will exit the Auntie service. We are not responsible for these external services or their content. In these cases, third party terms, privacy policies and other policies may apply.

12 LIMITATION OF LIABILITY

Auntie shall not be liable for any direct or indirect damages resulting from the use of the service or its content. The limitation of liability does not apply to cases where limitations of liability are prohibited by law (this may be the case in some jurisdictions). However, this does not affect the limitation of liability in other cases.

13 INDEMNITY

You agree to indemnify Auntie against all claims that result from your use of the
service.

14 OTHER TERMS

AUNTIE PROVIDES A LOW-THRESHOLD MENTAL WELL-BEING SERVICE.
AUNTIE PROVIDES SUPPORT FOR EMPLOYEES SUFFERING FROM STRESS, OVERACHIEVING OR LOST MOTIVATION. AUNTIE DOES NOT PROVIDE HEALTHCARE SERVICES. IF YOU HAVE A MEDICAL EMERGENCY, PLEASE CALL YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY.

Unauthorized use of our service is prohibited.
You using credentials that do not belong to you is considered unauthorized use and is strictly prohibited and shall constitute a breach of these terms.

We shall have the right, at our sole discretion, to assign rights or obligations mentioned in these terms, either in whole or in part, to any third party or parties.

If a competent court or other authority considers a term or part of it in the agreement, these terms or appendices to be invalid and/or non-enforceable, the invalidity and/or non-enforceability shall not affect any other part of the agreement, these terms or appendices.

The headings of these terms are for informative and descriptive purposes only, and do not create any legal obligations or rights whatsoever.

The original language of these terms is English. If there is a conflict between the translation and the English version, the latter shall prevail.

15 TERMINATION

We may terminate the service and these terms with immediate effect at our sole discretion. The user does not have the right to terminate the service on behalf of his employer, but the user can stop using the service at any time. The user also accepts that stopping the use of the service is the user's only right and legal remedy in situations of disagreement related to the use of the service.

16 LAW AND DISPUTE RESOLUTION

If you do not comply with these terms or any other terms or policies referred to in this document, we may pursue legal action to seek remedy or take other action we deem necessary.

These terms are governed by the laws of Finland, excluding its choice of law provisions. Any claims or disputes arising in connection with the terms shall be resolved in the district court of Helsinki, Finland.

17 ADDITIONAL TERMS FOR CONSUMER CUSTOMERS

If the user buys the service from Auntie as a private person in the role of a consumer, the current provisions of the consumer protection laws apply to the contractual relationship. In this case, applicable Finnish and EU consumer protection legislation and appropriate terms are applied between Auntie and the user. Despite the above, if the user is a consumer whose domicile is in an EU member state other than Finland, the user can also refer to the mandatory legislation of his/her own domicile. When necessary, the parties will try to negotiate disagreements, but if no agreement is reached between the parties, the consumer customer has the right to bring disputes arising from the terms to the attention of the consumer advisory service (www.kkv.fi/kuluttaja-asiat/kuluttajaneuvonta/) or the consumer disputes board (www.kuluttajariita.fi) to be resolved. The consumer also has the option of using the online dispute resolution (ODR) forum maintained by the European Commission (http://ec.europa.eu/odr). If you are a consumer customer, please contact Auntie for more information.

 18 CONTACT INFORMATION