At Auntie, we take data security absolutely seriously. We only gather information that is relevant to the delivery of the service, and we do not record video sessions.
On this page you will find the most common data security questions and answers.
At Auntie, we take information security and personal data protection absolutely seriously. Now Auntie’s ISMS has been ISO 27001 certified by Nixu Certification. This demonstrates that Auntie manages its information security and applies best practices, for example in risk management.
The following information is stored in Auntie’s data system:
– your name
– your email address
– your phone number
– your answers to the surveys (start and end surveys, session feedback)
– your goals in the follow-up form (if follow-up form is used)
– your package and the language you select
– the name of your Auntie Professional
– the name of your employer
The data can only be accessed with a username of an authorized employee, professional or partner. There are different levels of access and each user is only granted access to information that’s necessary for the task at hand. Access to the information is limited to those for whom it is essential for the provision of the service. All Auntie professionals have signed a non-disclosure agreement and are bound by strict confidentiality. All access rights are checked regularly.
Conversations and video sessions are never recorded or stored anywhere.
No, your information is not transferred to My Kanta.
The information Auntie collects and stores is customer information. For example, Auntie doesn’t ask or store information about medical diagnoses. In addition, it’s possible to have your data removed from Auntie’s data system upon request.
No personal information is ever shared with supervisors, management or authorities. Group-level reports can be formed with only groups consisting of at least ten people and any identifiable information is destroyed before forming such reports which makes it impossible to identify individuals.
The video meeting system is secure. The connection is secure and no one outside the room can listen, see or participate in the conversation. We use the Whereby system, you can read more about Whereby’s security and privacy practises here.
We conduct tests and audits using an external, independent security expert(s). Audits have been performed in 2019 and in September-October 2020. In addition to audits, information security is taken into account in daily work, both in technology development, employee training and processes.
Both the technical information security, the selected tools and the operational processes meet the requirements of the GDPR of 25 May 2018.
Only you and the Auntie professional you meet know the contents of your sessions.
We do not record the contents of your video sessions.
We will not pass on your information to your employer.
We do not sell or pass on your information to any third parties.